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Find current certifications for your occupation or industry. Use the filters at left to refine your results.

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        Certification Search Results: Certification Information
        Certified Customer Service Specialist (CSS)
        Certification Description
        The Customer Service Specialist (CSS) is a soft skills certification that validates one's work skills through employability concepts. Though developed to meet the role of an evolving service oriented electronics technician, CSS is relevant to every industry, employer and employee. Topics included are safety, ethics, respect, teamwork, communication, telephone and email techniques, problem solving, interpersonal relationships, and sales and marketing.
        Certifying Organization
        ETA International
        https://www.etai.org/
        Certification Details
        • More than two years of education or training after high school required?    No
        • More than two years of work experience required?    No
        • Oral or Written Exam Required?    Yes
        • Renew through Continuing Educational Units(CEU)?    No
        • Renew through Re-Examination?    No
        • Renew through Continuing Professional Development(CPD)?    No
        • Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)?    No
        Exam Details
        Online Exam; Third Party Exam Center
        Certification exams available online or through a local exam center, more information available here: https://etai.org/test_sites.html
        More Certification Information
        Certified Customer Service Specialist Website